08 Jul Melissa Harris
Melissa Harris is the CEO and Chief Learning Officer of Telecom Training Corporation (TTC). She is a telecommunications industry senior executive, successful entrepreneur, global speaker, and learning and development expert.
Because of her passion for learning, she founded TTC in 1996 to focus on the ever-evolving workforce development needs of leaders and their teams. She has created a network of 800 industry-experienced trainers to support mission-critical global client needs. Previously, she held executive roles at BellSouth Cellular, AT&T, and Verizon including General Manager, National Training, and Regional Marketing Director.
For over 25 years she has developed customized workforce development solutions for companies including Comcast, AT&T, Verizon, and T-Mobile plus rural broadband operators. She has also worked with Jackson Energy Authority, CARILEC (the Caribbean electric power association), and WEB Aruba (the water utility).
Melissa is often asked to provide workforce development training on topics such as:
– New Products and Services
– Progressive Technologies (IoT, AI, Smart Home/Cities, Cloud Computing, Cybersecurity, BPI)
– Emerging Networks (Fixed Wireless, Wireless 5G, Wi-Fi 6, Broadband 10G)
– Billing, BSS/OSS, and Other Systems
– Customer/Employee Experience and Net Promoter Scores
– Mergers, Acquisitions, Partnerships
– Sales, Customer Care, and Leadership Skills
She is a frequently requested global speaker and conference chairperson for industry associations such as NTCA, TTA, ITA, GSMA, CTIA, ITU, CTU, CCA, IEEE, etc. She’s worked in Kenya, Cairo, Jordan, Saudi Arabia, Singapore, New Zealand, Canada, London, Vienna, Prague, and throughout the Caribbean and Latin America.
Melissa is also on the Board of Directors for The WICT Network: Empowering Women in Media, Entertainment, & Technology and Chairperson for the Caribbean Telecom Association (CANTO). She has a BBA degree in Marketing and Accounting, an MBA degree in Marketing, and attended the prestigious 2022 Senior Executive Summit at Stanford University Graduate School of Business.
Melissa is passionate about sharing her love for life-long learning and lives with her family of rescue dogs in Nashville, Tennessee. She is a history buff, art lover, and travel junkie with a goal to have at least one adventure every day.